How much does electronic giving cost?
It costs you nothing. Bartlett Hills pays a small interest and/or transaction fee.
Debit cards cost the church more than savings or checking account transfers (ACH).
Because of this, you may choose to give ACH to save additional costs. In addition,
the charges are transaction based, so if you can contribute once per month
instead of weekly, again, it saves the church money.
Can I put amounts in different funds and special offerings, and have
them all withdrawn from my account at different frequencies?
You can set up to contribute to different funds at different frequencies; HOWEVER, you
will have to do each one separately. There is no way to split a single transaction into
different amounts and frequencies. When you have completed giving to one fund, simply
go back in to complete another. You will receive separate receipts for each transaction.
What do I use when I do my taxes? Will I get a statement of
everything I gave online?
You will receive a statement from Bartlett Hills with all your donation information (online
and in person), however, you may print out a statement from the E-Giving page for all
transactions that were made online through E-Giving, using the time period you designate.
This can be used for tax purposes.
Can I look up all my donations online, even those that
I gave while at church?
No. The only transactions you can view online are the ones that were completed online.
Please contact Beverly DeLaney in the church office at 386-9763 for complete contribution
information.
Can anyone who works at the church see my account number?
No. No one at the church has access to your bank account and debit card numbers.
Only a couple of employees at the E-Giving service have access to this information.
What do I do if I forget my username or password?
If you forget your password, click on the “forgot password” link. You can then enter your
username, and your password will be emailed to the email address you registered with.
If you have forgotten your username, click on the appropriate link. This will bring up an
email message that goes straight to your organization. Let them know you have forgotten
your username, and give them information with which to identify you with. You will receive
an email message back with your username, or a request for more information in order
to verify your identity. Please allow 2 business days for username retrieval. You may also
email E-Giving at e-giving@envelopeservice.com.
If I do not write checks, how do I keep my checkbook
balance straight?
You may either make a notation in your check register at the time of the transaction,
or you can make the notation at the time that an email is sent to you acknowledging your
contribution. If you choose to contribute at regular automatic intervals, you can easily make
the notations for the the entire length of time that you are contributing all at once.
Without a cancelled check, how can I prove I made my contribution?
You have the option of printing or saving either the payment acknowledgement page,
or the emailed acknowledgements. In addition, your debit card or bank statement shows
an itemized list of electronic transfers. Bartlett Hills also has proof of your donation.
What if I change bank accounts, or get a new debit or credit card?
Update the information at the E-Giving page under the section “member profile”. If you
have set up recurring transactions and you do not update your account information, you
may be deactivated until you update your info. This is to prevent your account from being
declined repeatedly.
What if I try it and don’t like it?
You can cancel your automatic deductions anytime on the E-Giving page.
What if I only want to give on a monthly, quarterly, or annual basis?
You can choose these frequencies on your own when completing your E-Giving info on the page.
You also have the option to have your automatic deductions run for only a certain period of time.
The computer won’t let me make my donation by using my bank
account….the only option is for debit cards. Or, I can’t make a
contribution with a debit or credit card.
Go to the main menu, and choose “View the Authorization Agreement”. Read the agreement
and check the box to agree. Once that is done, you will have access to the bank ACH donation
area. You may need to log out and log back in for this to take effect. Your bank may also have
limited the ways you can donate. Not only do they have the option to allow credit/debit and/or
savings checking accounts, they also choose which credit/debit cards are usable.
Click below to proceed to E-Giving.......
